Privacy Policy

Last updated: 4 October 2026

Your ADHD Coach respects your privacy and is committed to handling your personal information responsibly and transparently.

This Privacy Policy explains what information we may collect, why we use it, who we may share it with and your rights under UK data protection law.

1. Who We Are

Your ADHD Coach provides ADHD coaching, parent coaching, educational resources, courses and community support.

Website: youradhdcoach.uk
Email: jay@youradhdcoach.uk

For the purposes of UK data protection law, Your ADHD Coach is responsible for the personal information it controls.

2. Information We May Collect

Depending on how you interact with us, we may collect:

• Your name and contact details
• Information you provide when making an enquiry or booking a call
• Appointment and coaching administration information
• Emails, messages and other correspondence with us
• Information required to provide coaching or support
• Payment and transaction information
• Information relating to Access to Work-funded coaching where relevant
• Information you provide when joining our community, courses or mailing list
• Basic website usage and technical information collected through our website and cookies

Because of the nature of ADHD coaching, you may choose to share information about your health, neurodivergence, disability or wellbeing. Some of this may be classed as special category data under UK GDPR and will be handled with additional care.

We only ask for information that is reasonably necessary for the service we are providing.

3. How We Use Your Information

We may use your personal information to:

• Respond to enquiries
• Arrange discovery calls and coaching sessions
• Provide coaching and related support
• Administer Access to Work-funded coaching
• Manage payments, invoices and business records
• Communicate with you about your sessions or services
• Provide resources, courses or community access
• Send marketing communications where appropriate
• Maintain appropriate records
• Operate and improve our website and services
• Meet legal, safeguarding or regulatory obligations where applicable

We do not sell your personal information.

4. Our Lawful Basis for Using Your Information

Under UK GDPR, we must have a lawful reason for processing personal information.

Depending on the circumstances, we may rely on:

Contract — where processing is necessary to provide a service you have requested or to take steps before entering into a coaching agreement.

Consent — for example, where you choose to receive certain marketing communications or where explicit consent is appropriate for certain special category information.

Legitimate interests — where we have a reasonable business need to use information and your rights do not override that interest.

Legal obligation — where we need to retain, use or disclose information to comply with the law.

Where we process special category data, such as information concerning health or disability, we will also ensure that an appropriate additional condition under UK data protection law applies.

5. Coaching and Confidentiality

Information shared during coaching is treated confidentially and with respect.

Before beginning 1:1 coaching, you may also receive a coaching agreement explaining the service, confidentiality, communication, record keeping, boundaries and circumstances in which confidentiality may need to be broken.

Coaching is not a replacement for medical care, psychotherapy, diagnosis or emergency mental-health support.

6. Who We Share Information With

We use trusted third-party services to help us operate Your ADHD Coach.

Depending on the services you use, these may include providers for:

• Website hosting
• Appointment scheduling
• Video calls
• Email and communications
• Community and course hosting
• Payment processing
• Accounting and administration
• Cloud storage and document management
• Website analytics

These organisations may process personal information on our behalf or, in some circumstances, act as separate data controllers.

We only share information where reasonably necessary to provide or administer our services, where you have authorised us to do so, or where we are legally required to.

We do not sell or rent your personal information to advertisers.

7. International Data Transfers

Some technology providers we use may process or store information outside the UK.

Where this happens, we take reasonable steps to ensure appropriate safeguards are in place in accordance with UK data protection law.

8. How Long We Keep Your Information

We keep personal information only for as long as reasonably necessary for the purpose for which it was collected, including providing our services, maintaining appropriate business records and meeting legal, tax, insurance or safeguarding requirements.

Different types of information may therefore be retained for different periods.

When information is no longer required, we will delete or securely dispose of it where appropriate.

9. Marketing

Where required, we will only send marketing communications where you have consented to receive them or where another lawful basis permits us to do so.

You can unsubscribe from marketing emails at any time using the unsubscribe option provided or by contacting us at jay@youradhdcoach.uk.

Stopping marketing communications will not prevent us from contacting you where necessary in relation to coaching, bookings, payments or another service you are using.

10. Cookies and Website Information

Our website and the services used to operate it may use cookies or similar technologies.

Some cookies are necessary for the website to function. Other cookies, such as certain analytics cookies, may require your consent.

Where required, you will be given the opportunity to manage your cookie preferences.

11. Keeping Your Information Secure

We take reasonable organisational and technical measures to protect personal information against unauthorised access, loss, misuse or disclosure.

Access to personal information is limited to people who reasonably require it to provide or administer our services.

No method of electronic storage or communication can be guaranteed to be completely secure.

12. Your Data Protection Rights

Depending on the circumstances, UK data protection law may give you the right to:

• Ask for a copy of personal information we hold about you
• Ask us to correct inaccurate or incomplete information
• Ask us to delete certain information
• Ask us to restrict how certain information is used
• Object to certain uses of your information
• Request the transfer of certain information
• Withdraw consent where we rely on your consent

Some of these rights are subject to legal exceptions.

To exercise your rights, contact:

jay@youradhdcoach.uk

You also have the right to complain to the Information Commissioner’s Office (ICO) if you have concerns about how your personal information has been handled.

13. Children and Young People

Our adult ADHD coaching and community services are not intended for children.

Where we provide parent coaching, information about a child or young person may sometimes be discussed as part of supporting the parent.

We will only collect and use information that is reasonably necessary for that purpose and will handle it appropriately.

14. Changes to This Policy

We may update this Privacy Policy as our services, technology or legal obligations change.

The latest version will be published on our website with the date it was last updated.

15. Contact Us

If you have questions about this Privacy Policy, how we handle your personal information or your data protection rights, please contact:

Your ADHD Coach
Email: jay@youradhdcoach.uk
Website: youradhdcoach.uk